Global Certificate in Business English Telephone Skills

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The Global Certificate in Business English Telephone Skills course is a professional development program designed to enhance your telephone communication skills in a global business context. With the increasing demand for remote work and international collaboration, effective telephone communication has become more critical than ever.

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AboutThisCourse

This course provides learners with essential skills to communicate confidently and professionally over the telephone in various business scenarios. It covers topics such as making calls, handling messages, dealing with objections, and leaving voicemails. Learners will also gain an understanding of cultural differences and how to adapt their communication style accordingly. By completing this course, learners will be equipped with the skills necessary to make a positive impression in any business telephone interaction. This certificate course is an excellent opportunity for professionals seeking to advance their careers, build their confidence, and improve their communication abilities in a global business environment.

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CourseDetails

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Unit 1: Introduction to Telephone Skills in Business
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Unit 2: Making Professional Calls
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Unit 3: Receiving Calls and Transferring Calls
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Unit 4: Handling Messages and Voicemails
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Unit 5: Telephone Etiquette and Cultural Awareness
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Unit 6: Dealing with Difficult Calls and Callers
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Unit 7: Telephone Sales Techniques
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Unit 8: Customer Service over the Phone
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Unit 9: Time Management and Call Planning
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Unit 10: Virtual Meetings and Conference Calls

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This section highlights a 3D pie chart showcasing the demand for various roles in the UK job market that require Global Certificate in Business English Telephone Skills. The chart emphasizes roles like Sales Representative, Customer Service Specialist, Technical Support Engineer, Telemarketing Specialist, and Marketing Coordinator. With a transparent background, the chart seamlessly integrates into the webpage, adapting to all screen sizes. The data visualization offers valuable insights, engaging users with its isometric appeal and clear categorization.

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN BUSINESS ENGLISH TELEPHONE SKILLS
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UK School of Management (UKSM)
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05 May 2025
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