Global Certificate in Business English Telephone Skills
-- ViewingNowThe Global Certificate in Business English Telephone Skills course is a professional development program designed to enhance your telephone communication skills in a global business context. With the increasing demand for remote work and international collaboration, effective telephone communication has become more critical than ever.
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Unit 1: Introduction to Telephone Skills in Business
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Unit 2: Making Professional Calls
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Unit 3: Receiving Calls and Transferring Calls
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Unit 4: Handling Messages and Voicemails
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Unit 5: Telephone Etiquette and Cultural Awareness
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Unit 6: Dealing with Difficult Calls and Callers
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Unit 7: Telephone Sales Techniques
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Unit 8: Customer Service over the Phone
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Unit 9: Time Management and Call Planning
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Unit 10: Virtual Meetings and Conference Calls
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