Executive Development Programme in Customer Service English Proficiency

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The Executive Development Programme in Customer Service English Proficiency certificate course is a crucial training program designed to enhance the communication skills of customer service professionals. With the increasing globalization of businesses, there is a growing demand for customer service representatives who can effectively communicate in English.

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AboutThisCourse

This course emphasizes the importance of clear and professional communication in customer service interactions. It equips learners with essential skills such as effective email writing, handling customer complaints, and using appropriate telephone etiquette. By completing this course, learners will be able to handle customer inquiries and complaints with confidence and professionalism, leading to increased customer satisfaction and loyalty. In today's competitive job market, demonstrating proficiency in customer service and English communication skills can significantly enhance career advancement opportunities. This course is an excellent investment for professionals seeking to improve their communication skills and stand out in the job market.

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CourseDetails

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Unit 1: Introduction to Customer Service English Proficiency  
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Unit 2: Effective Communication Skills for Customer Service  
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Unit 3: Telephone Etiquette & Call Handling Techniques  
Unit 4: Email and Written Correspondence Best Practices  
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Unit 5: Handling Customer Complaints Gracefully  
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Unit 6: Building Customer Rapport and Trust  
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Unit 7: Cross-cultural Communication in Customer Service  
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Unit 8: Active Listening and Empathy in Customer Interactions  
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Unit 9: Persuasion and Influence in Customer Service  
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Unit 10: Upselling and Cross-selling Techniques in Customer Service  

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SERVICE ENGLISH PROFICIENCY
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UK School of Management (UKSM)
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05 May 2025
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