Executive Development Programme in Customer Service English Proficiency
-- ViewingNowThe Executive Development Programme in Customer Service English Proficiency certificate course is a crucial training program designed to enhance the communication skills of customer service professionals. With the increasing globalization of businesses, there is a growing demand for customer service representatives who can effectively communicate in English.
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Unit 1: Introduction to Customer Service English Proficiency
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Unit 2: Effective Communication Skills for Customer Service
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Unit 3: Telephone Etiquette & Call Handling Techniques
Unit 4: Email and Written Correspondence Best Practices
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Unit 5: Handling Customer Complaints Gracefully
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Unit 6: Building Customer Rapport and Trust
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Unit 7: Cross-cultural Communication in Customer Service
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Unit 8: Active Listening and Empathy in Customer Interactions
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Unit 9: Persuasion and Influence in Customer Service
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Unit 10: Upselling and Cross-selling Techniques in Customer Service
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