Executive Development Programme in Professional Customer English

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The Executive Development Programme in Professional Customer English certificate course is a vital program designed to enhance communication skills in a business English context. With the rapid globalization of businesses, there is an increasing demand for professionals who can communicate effectively with international clients and colleagues.

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This course focuses on developing essential skills for career advancement, such as negotiation, presentation, and customer service skills, all delivered in English. By completing this course, learners will be able to demonstrate a high level of proficiency in professional English, making them more attractive to employers and giving them a competitive edge in the job market. The course is designed and delivered by industry experts, ensuring that learners receive the most up-to-date and relevant training. By combining practical exercises, interactive workshops, and real-world case studies, learners will gain the confidence and skills needed to excel in their careers. In summary, the Executive Development Programme in Professional Customer English certificate course is a valuable investment for anyone looking to advance their career in today's globalized business world. By developing essential communication skills in a professional English context, learners will be well-positioned to succeed in their careers and make a positive impact in their organizations.

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โ€ข Unit 1: Introduction to Professional Customer English
โ€ข Unit 2: Effective Communication Skills for Customer Service
โ€ข Unit 3: Professional Telephone Etiquette
โ€ข Unit 4: Handling Customer Complaints Gracefully
โ€ข Unit 5: Building Positive Customer Relationships
โ€ข Unit 6: Email Communication for Customer Service
โ€ข Unit 7: Cross-cultural Communication in Customer Service
โ€ข Unit 8: Negotiation and Conflict Resolution Skills
โ€ข Unit 9: Time Management and Organizational Skills
โ€ข Unit 10: Professional Development and Career Growth in Customer Service

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN PROFESSIONAL CUSTOMER ENGLISH
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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