Executive Development Programme in Professional Customer English
-- ViewingNowThe Executive Development Programme in Professional Customer English certificate course is a vital program designed to enhance communication skills in a business English context. With the rapid globalization of businesses, there is an increasing demand for professionals who can communicate effectively with international clients and colleagues.
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โข Unit 1: Introduction to Professional Customer English
โข Unit 2: Effective Communication Skills for Customer Service
โข Unit 3: Professional Telephone Etiquette
โข Unit 4: Handling Customer Complaints Gracefully
โข Unit 5: Building Positive Customer Relationships
โข Unit 6: Email Communication for Customer Service
โข Unit 7: Cross-cultural Communication in Customer Service
โข Unit 8: Negotiation and Conflict Resolution Skills
โข Unit 9: Time Management and Organizational Skills
โข Unit 10: Professional Development and Career Growth in Customer Service
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