Executive Development Programme in ESL for Customer Care
-- ViewingNowThe Executive Development Programme in ESL for Customer Care is a certificate course designed to enhance the skills of professionals dealing with international clients. This program emphasizes the importance of effective communication in English as a Second Language (ESL), particularly in customer care settings where clear and polite language can significantly improve customer satisfaction and loyalty.
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⢠Effective Communication: Developing active listening skills, using clear and concise language, and understanding cultural nuances.
⢠Business English Vocabulary: Learning industry-specific terminology, phrases, and expressions relevant to customer care.
⢠ESL Grammar Refresher: Focusing on essential grammar points, such as verb tenses, sentence structure, and punctuation.
⢠Customer Service Skills: Mastering the art of handling customer complaints, providing solutions, and ensuring customer satisfaction.
⢠Telephone Etiquette: Understanding the nuances of effective telephone communication, including greetings, closing conversations, and handling difficult calls.
⢠Email Communication: Learning best practices for writing clear, concise, and professional emails to customers.
⢠Presentation Skills: Developing the ability to deliver clear and engaging presentations in English to colleagues and clients.
⢠Negotiation Skills: Understanding the principles of effective negotiation, including persuasion, conflict resolution, and building rapport.
⢠Time Management: Learning strategies for managing time effectively, prioritizing tasks, and meeting deadlines.
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