Masterclass Certificate in Effective Customer English
-- viendo ahoraThe Masterclass Certificate in Effective Customer English is a comprehensive course designed to enhance communication skills with international customers. This certification is crucial in today's globalized world, where businesses often interact with diverse clientele.
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GBP £ 149
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Detalles del Curso
• Unit 1: Introduction to Customer English – Covering the basics of customer communication, the importance of clear and concise language, and common phrases used in customer service.
• Unit 2: Active Listening – Teaching the importance of active listening in customer communication, how to ask open-ended questions, and how to paraphrase and summarize what the customer has said.
• Unit 3: Handling Customer Complaints – Focusing on how to handle customer complaints effectively, how to de-escalate tense situations, and how to turn a negative experience into a positive one.
• Unit 4: Product Knowledge – Emphasizing the importance of product knowledge in customer service, how to effectively communicate product features and benefits, and how to handle product-related questions.
• Unit 5: Telephone Communication – Covering best practices for telephone communication, including greetings, closing, and handling difficult calls.
• Unit 6: Email Communication – Teaching how to write clear and concise emails, how to handle email complaints, and how to use proper grammar and punctuation.
• Unit 7: Body Language – Focusing on the importance of body language in face-to-face customer communication, including how to use eye contact, facial expressions, and gestures.
• Unit 8: Cultural Awareness – Emphasizing the importance of cultural awareness in customer service, how to avoid cultural misunderstandings, and how to communicate effectively with customers from different cultural backgrounds.
• Unit 9: Sales Skills – Teaching how to use effective sales techniques in customer service, how to identify customer needs, and how to close a sale.
• Unit 10: Stress Management – Focusing on how to manage stress in customer service, how to handle difficult customers, and how to maintain a positive attitude.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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