Masterclass Certificate in Professional Customer Service English
-- ViewingNowThe Masterclass Certificate in Professional Customer Service English is a comprehensive course designed to enhance the communication skills of customer service professionals. This certification is crucial in today's globalized world, where effective and polite communication is key to customer satisfaction and loyalty.
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โข Unit 1: Introduction to Professional Customer Service English
โข Unit 2: Effective Communication Skills
โข Unit 3: Telephone Etiquette and Email Correspondence
โข Unit 4: Problem Solving and Conflict Resolution
โข Unit 5: Professionalism and Cultural Sensitivity
โข Unit 6: Product Knowledge and Sales Techniques
โข Unit 7: Time Management and Organizational Skills
โข Unit 8: Handling Difficult Customers
โข Unit 9: Upselling and Cross-Selling Strategies
โข Unit 10: Customer Feedback and Continuous Improvement
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