Global Certificate in Customer Service English
-- ViewingNowThe Global Certificate in Customer Service English course is a vital program designed to enhance communication skills in a customer service environment. With the increasing need for efficient and effective customer interactions, this course is more relevant than ever.
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โข Effective Communication: Understanding customer needs, active listening, clear and concise speaking, using appropriate language and tone. โข Telephone Etiquette: Proper phone etiquette, handling calls effectively, dealing with difficult callers, returning missed calls and messages. โข Email Communication: Writing professional emails, handling customer complaints, using appropriate language, grammar and punctuation. โข Handling Customer Complaints: Dealing with difficult customers, managing customer expectations, resolving conflicts, offering solutions, using empathy and understanding. โข Cross-Cultural Customer Service: Understanding cultural differences, adapting to different communication styles, using inclusive language, building rapport with customers from different backgrounds. โข Product and Service Knowledge: Developing a deep understanding of products and services offered, keeping up-to-date with new releases and updates, being able to answer customer queries effectively. โข Sales and Upselling Techniques: Understanding customer needs, recommending suitable products and services, using persuasive language, closing sales effectively. โข Customer Retention Strategies: Building long-term relationships with customers, offering loyalty programs, handling customer feedback effectively. โข Data Security and Privacy: Understanding data protection laws, handling customer data securely, ensuring confidentiality and privacy.
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