Professional Certificate in Customer-Focused English
-- ViewingNowThe Professional Certificate in Customer-Focused English course is a vital program designed to enhance communication skills with a strong focus on customer interaction. In today's globalized world, effective communication is key to success in any industry, and this course provides learners with the essential skills to excel in a customer-centric environment.
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โข Unit 1: Introduction to Customer-Focused English
โข Unit 2: Effective Communication Skills
โข Unit 3: Building Customer Rapport
โข Unit 4: Understanding Customer Needs and Expectations
โข Unit 5: Responding to Customer Queries and Complaints
โข Unit 6: Customer Service Vocabulary and Phrases
โข Unit 7: Cross-cultural Communication in Customer Service
โข Unit 8: Handling Difficult Customer Situations
โข Unit 9: Telephone and Email Etiquette
โข Unit 10: Measuring Customer Satisfaction and Feedback
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