Certificate in ESL for Effective Client Relations
-- ViewingNowThe Certificate in ESL for Effective Client Relations is a crucial course designed to enhance English language skills for professionals working in client-facing roles. With globalization and increased business communication across borders, the demand for this course is at an all-time high.
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GBP £ 149
GBP £ 215
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โข Unit 1: Introduction to ESL (English as a Second Language)
โข Unit 2: Effective Communication Skills in Client Relations
โข Unit 3: Business Vocabulary and Terminology
โข Unit 4: Writing Professional Emails in English
โข Unit 5: Telephone Etiquette and Customer Service
โข Unit 6: Cultural Awareness and Sensitivity in Client Interactions
โข Unit 7: Conflict Resolution and Negotiation Skills
โข Unit 8: Presenting Information Clearly and Effectively
โข Unit 9: Understanding Client Needs and Expectations
โข Unit 10: Building and Maintaining Professional Relationships
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