Professional Certificate in ESL for Client Interactions
-- ViewingNowThe Professional Certificate in ESL for Client Interactions is a valuable course designed to enhance English language skills for professionals interacting with English-speaking clients. With the global economy becoming more interconnected, the demand for proficient English communication in the workplace is increasing.
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Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
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โข ESL Fundamentals: This unit will cover the basics of English as a Second Language, focusing on grammar, vocabulary, and pronunciation.
โข Client Communication Skills: In this unit, students will learn how to effectively communicate with clients in a professional setting, including listening skills, asking questions, and providing clear answers.
โข Business Etiquette and Cultural Awareness: This unit will cover the nuances of business etiquette in the US, including customs, body language, and cultural awareness.
โข Telephone and Virtual Communication: Students will learn how to effectively communicate with clients over the phone and through virtual platforms, including email and video conferencing.
โข Negotiation and Conflict Resolution: This unit will teach students how to negotiate with clients and resolve conflicts in a professional manner.
โข Presentations and Public Speaking: In this unit, students will learn how to give presentations and speak in public, including how to structure a speech, use visual aids, and handle questions from the audience.
โข Writing Skills for Client Interactions: This unit will cover the bashtag writing skills necessary for client interactions, including how to write clear and concise emails and memos.
โข Customer Service and Problem-Solving: Students will learn how to provide excellent customer service, handle customer complaints, and solve problems in a professional manner.
Please note that the above list of units is a suggestion and can be tailored to the specific needs and goals of your course.
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