Certificate in ESL for Client Relations
-- ViewingNowThe Certificate in ESL for Client Relations is a comprehensive course designed to empower learners with essential English language skills necessary for excelling in client-facing roles. This course is critical for individuals working in industries where effective communication with clients is paramount.
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Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
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โข ESL Fundamentals: This unit will cover the basics of English as a Second Language, focusing on grammar, vocabulary, and sentence structure.
โข Client Communication: This unit will teach students how to effectively communicate with clients in a professional setting, including email etiquette, phone skills, and in-person communication.
โข Cross-Cultural Communication: This unit will cover the nuances of communicating with individuals from different cultural backgrounds, including understanding cultural norms and customs.
โข Business Writing: This unit will teach students how to write clear and concise business documents, such as reports, memos, and proposals.
โข Presentations and Public Speaking: This unit will cover best practices for giving presentations and speaking in public, including tips for overcoming nervousness and delivering a clear message.
โข Negotiation and Conflict Resolution: This unit will teach students how to effectively negotiate and resolve conflicts in a professional setting, including understanding different negotiation styles and techniques.
โข Customer Service: This unit will cover the basics of customer service, including how to handle customer complaints, provide excellent service, and build customer loyalty.
โข Sales and Marketing: This unit will teach students the fundamentals of sales and marketing, including how to identify target audiences, create effective marketing campaigns, and close sales.
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